Saturday, September 23, 2006

An Open Letter to Goodwill Industries

Robert Loy
114 Gatewood Street
North Charleston, SC 29418

Goodwill Industries International
15810 Indianola Drive
Rockville, MD 20855

Dear Goodwill;

I spend a lot of time and money in thrift stores -- but not much in Goodwill stores anymore. It's not that I don't like your stores; I do. They're clean, well-lit, and always have a good selection of merchandise. But one of the things I like to shop for in thrift stores is T-shirts, and for some reason every Goodwill store I've ever been in separates shirts not by size but by color. I have never understood your reasoning behind this. Do you think that people go to the store desirous of purchasing a green shirt -- any green shirt, whether it be too large or too small or just right. I do not think I am alone in saying that I shop by size not color and having to dig through a bunch of shirts not in my size to get to one that is has become so frustrating that I now do most of my shopping at the thrift store up the street which is not as clean or well-lit and doesn't have Goodwill's selection but separates their shirts by sizes.
If you can explain your reasoning on this issue I would appreciate it very much.
Thank you.

Sincerely Yours,

Robert Loy

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